inContact software development has worked with Mortgage Brokers since 1998 on customized contact management software and CRM solutions. inContact has established itself as the premier contact management and CRM software provider to independent mortgage brokers and firms across Canada.
Working directly with Filogix technology inContact is able to import all of a brokers applications and allow them to create reports, newsletters, emails, labels, cards, letters and much more. inContact's NEXA platform enables users to:
Connection to your Filogix Expert Data
Connection to your Online Mortgage Application Form
A single click dashboard linking to your groups and tasks
AUTOMATIC campaigns and actions
Lead Management
A Condition Management System
A Payroll Management System
A CRM Fulfillment System (aka, someone does all the
printing,stuffing, stamping and postal drop off for you)
A complete online library of over 1000 templates
A complete online tutorial system with video lessons on EVERY
feature of Nexa
And Much Much More.
Benefits
Your first question will probably be how will this software improve my business and make me money?
Great question, and we have the answer...
Empower your agents to market your company's name in their day-to-day business
Ensure that all clients of your Brokerage, regardless of which agent does the deal has proven contact management strategy applied to their file
Grow your refinance business by having your agent's clients come back at refinance time
Grow your referral business by keeping your company name in front of your clients and referral sources
Retain your clients as life long clients
Increase your client care
Allow you to manage more clients
Empower you to educate and connect more often with your clients
and much much more
20 Million Reasons to Use Nexa
Screen Shots
Click the image to enlarge
Features
Expert Integrated
As with all inContact products, we understand the importance of integration - NED2 (Never enter data twice). NEXA is completely integrated with the Filogix Expert Mortgage Origination System. All data and funding efforts completed in Expert are seamlessly transferred and integrated into inContact’s NEXA system.
The Dashboard
The NEXA software has a customizable Dashboard that allows you, with a single click access groups, reports, campaigns, actions, software features and much more.
Marketing Services
inContact software can help you get your marketing material to your clients. This service will allow you to implement timely and effective marketing campaigns without having to do the physical administrative work yourself. inContact software can automate the fulfillment of simple birthday cards, referral thank you letters or complicated mortgage renewal documents. Pegasus Direct Mail Worx will print, address, customize, insert into envelopes, stamp and mail to the client on behalf of you. To read more about this service please visit this page - inContact CRM Central Marketing
Reports
inContact Software works directly with your Expert data. There is no need to re-type your contacts into NEXA! All clients you have ever entered and continually enter into Expert will show up directly in your NEXA application. NEXA empowers users to analyze both client data and mortgage application data. They can create reports (Excel or PDF) based on any criteria within both the contact record or mortgage applications.
Campaign Management
NEXA allows users to execute or create contact campaigns. A campaign would contain a group of activities that would be completed in succession based on the campaign criteria. An example of a campaign could be the “Lead Follow-up Campaign”. This campaign could be made up of 5 “actions” that happen to be 5 emails, all sent out 2 weeks apart from each other. Campaigns can trigger closing thank you emails, maturity notification reminders and much more.
Contact Management
NEXA allows users to manage the contact information and mortgage applications associated with their contacts. NEXA allows for activity tracking, mail merging (print and email), reporting, Microsoft Excel integration, contact campaign management and much more.
Templated Marketing Material
NEXA is equipped with over 1000 templated marketing pieces geared towards the marketing needs of the Canadian Mortgage Professional. Nexa is also equipped with 13 automated campaigns to assist brokers with executing properly designed and tested marketing initiatives.
Web Site Lead integration
NEXA has a web ingestion HTML form that when integrated into a user’s website allows leads to be directly pumped into NEXA
Notification and Task Management System
NEXA has a comprehensive Notification and Task Management system. Users can set automatic reminders that will email notification, tasks as well as client groups to themselves or a designated team member.
Hosted Solution
The NEXA system is hosted at Canada's most secure data centre, Q9 networks. Please visit www.q9.com for more information.
Support
As with all inContact products, NEXA is a completely supported application. NEXA has an online searchable Knowledgebase with over 150 graphic job aides. Users have access to our telephone technical support line, from Monday – Saturday, from 8:00am – 12:00am EST.
Other Features
Track Broker Deal Flow
Track Agent Deal Flow
Track Submission Agent Deal Flow
Total, Sum, MIN, MAX, AVG – All views/groups
Sort/Group based on Product
Agent/Broker information tracking beyond Expert data
Fees, VB, and Commission Tracking
Application User Hierarchy
Remote Access
Report Sharing
Actions and Tasks Automation
Actions Triggered by Events
Merging To EMAIL, PDF, and Documents
Group Management
Target Marketing Analysis and Reporting
List Management
Application Forecast Reports
Pipeline Staging Reports
System Requirements
· IE or Firefox web browser
· Abode Reader
FAQ's
Q. Will all the data in my Filogix Expert software be in NEXA?
A. Absolutely! All your hard work in collecting those thousands and thousands of bits of information to get your client's their mortgage will not go in vein! NEXA is refreshed with Expert data daily.
Q. Can I just buy the software?
A. Sorry you can not. inContact software is provided on a monthly subscription fee. Your fees include any and all upgrades that Filogix makes to their technology which effects the functionality of your inContact software, any and all upgrades that inContact makes to it's core technology, and all online and telephone technical support you and an assistant require.
Q. How long am I committed to the monthly Subscription?
A. One year. If at any time after the one year commitment you wish to cancel your subscription, we require written notification.
Q. Do you have template Letters?
A. inContact software has over 13 marketing plans and over 1000 template letters for your use.
Q. What if I change Brokerages will I still have access to my inContact database?
A. Yes.
Q. Can I have multiple user accounts with NEXA?
A. Yes.
Q. Can my assistant work on inContact with my Expert Client Database?
A. Yes.
Q. Can I have a demo of the software?
A. Yes. Please call our Call Centre at 1 866 290 6067 Ext 3 and we would be happy to demo the inContact software for you.