At InContact Software Development Inc. we understand the importance of your personal
privacy. We have instituted policies and procedures to ensure that any personal
information you provide to us, as a result of our relationship with you, will be treated
with the utmost care and respect. We will treat your personal information just as carefully
as we would treat our own. Please take a moment to review our privacy commitment to
1. WHY WE COLLECT, USE AND RETAIN YOUR PERSONAL INFORMATION
InContact Software Development Inc. collects personal information about individuals in
order to better manage its relationship with them. When you participate in our national
marketing programs or customer surveys we require certain personal information to
fulfill our commitment to you.
2. WE WILL ONLY OBTAIN THE INFORMATION WE NEED
InContact Software Development Inc. will only collect information that is pertinent and
necessary to manage your relationship with us. We will limit the collection and use of
personal information to that which is required for valid business purposes, or to comply
3. HOW WE COLLECT YOUR PERSONAL INFORMATION
Where possible InContact Software Development Inc. will collect your information
directly from you, often directly through the management of your relationship with us.
4. YOUR CONSENT IS NEEDED
InContact Software Development Inc. will obtain your consent to collect, use or disclose
your personal information. The method of obtaining this consent depends on the type of
personal information being collected, used or disclosed. If there is a specific need to
collect, use or disclose your personal information that is considered sensitive, we will
obtain your express consent to collect, use or disclose that information. Your express
consent may be provided in writing, verbally or electronically. Where you voluntarily
give us personal information, we will consider your consent to be implied.
Should you decide to withdraw your consent allowing InContact Software Development
Inc.to collect, use, or disclose your personal information considered reasonable to fulfill
the needs of our relationship, we may not be able to continue to provide you with the
programs, services or benefits offered under our national programs.
5. WE WILL LIMIT THE USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION
InContact Software Development Inc. will use and disclose your personal information in
relationship with us, or as required by law.
We will provide you with the opportunity to opt out of programs and services. You may
do that when you receive a communication from us, or by contacting our Privacy Officer.
We do not give or sell any personal information to third parties for marketing purposes
unless you have given express consent for us to do so.
We may disclose your personal information within our company, to affiliated companies,
and to other companies or organizations that provide services on our behalf, whether
upon our direction or the direction of a third party. We will only provide those companies
and organizations the information required to deliver the service and will prohibit them
from using that information for any other purpose. These companies and organizations
with which we share your personal information are bound by appropriate agreements
with InContact Software Development Inc. to secure and protect your personal
6. WE WILL LIMIT THE LENGTH OF TIME WE RETAIN YOUR PERSONAL INFORMATION
InContact Software Development Inc. will establish a retention period for all personal
information collected. We will only keep your personal information on our records so
long as it is needed for its identified purposes, or as required by law.
7. WE WILL KEEP YOUR PERSONAL INFORMATION UP TO DATE AND ACCURATE
InContact Software Development Inc .will keep your personal information as accurate,
complete and up-to-date as necessary. By contacting our Privacy Officer, you may update
and amend your personal information we have on file to ensure its accuracy and
completeness. If there is a disagreement or a discrepancy with regard to an issue of
accuracy, this will be noted on your file.
8. WE WILL PROTECT YOUR PERSONAL INFORMATION
InContact Software Development Inc. utilizes safeguards designed to protect the
confidentiality and security of your personal information. Appropriate safeguards will
also be used when we destroy your personal information.
9. YOUR RIGHT TO ACCESS
InContact Software Development Inc. supports your right to access personal information
that we have collected about you. To make a request for access to your personal
information we have on file, please contact our Privacy Officer.
This Privacy Statement is Home inContact’s Privacy Commitment to you. If you have
questions about our Privacy Commitment, please contact our Privacy Officer:
80 King Street East
Stoney Creek, Ontario
Or by calling 1 866 290 6067