inContact Management Team

Chief Operating Officer
Rich Spence

Rich Spence is one of the founders of inContact and continues to bring passion on a daily basis for the company and its products. Rich handles and oversees all daily operations of inContact and continues to shape its future business and technological direction. Rich has been a part of the growth and development of inContact from day one. Before joining inContact Rich was the VP of Business Development for MyFirstHome.Com, an educational based web portal for first time home buyers. You can contact Rich at 1 866 290 6067 extension number 105 or by email at rspence@incontact.ca




Director of Client Delivery
Tammy MacDougall

Tammy MacDougall has been with inContact as the Director of Client Delivery since 2008. Her lengthy background as a Manager of a Sears call Centre taught her how to deal with client issues in a direct and professional manner and then share her knowledge with the team under her. This experience and her professionalism is not only noticeable to the staff here at inContact but also provides a very high level of service for our inContact clients as they know she is just a phone call away to help them in any way she can. You can contact Tammy at 1 866 290 6067 extension number 106 or by email at tmacdougall@incontact.ca


Director of Product Development
Miro Bracic


Miro so far has been working on contract terms for inContact leading development of Broker Tools. Miro completed his programming diploma from Fanshawe College about 15 years ago. He started working as a developer for Morty Systems Inc where he supported development of the MortgageBASE product. He also supported the delivery of  Expert at Filogix. He led various product development initiatives at Filogix and inContact.


Manager of Client Care & CRM Central Coordinator
Dino Mulic

Dino Mulic brings to our team a background of technical support and development from his Entrepreneurial endeavors of web development. Dino's commitment and focus on customer service and team development is the direct reason inContact is respected for is exceptional customer support. You can contact Dino at 1 866 290 6067 extension number 107 or by email at dmulic@incontact.ca



Director of Business Development
Max Labelle

Max has over 15 years of sales and marketing experience and since joining the inContact team in September of 2008 he has brought both a passion for sales and a drive to meet and surpass our client’s expectations. That same drive and passion combined with a good sense of humour helps to keep our office an enjoyable yet focused environment to work in. Before joining inContact Max worked in the health industry for over 8 years both as a health care provider and manager of Sales/Marketing and it was these interactions with his clients and Physicians  that has provided him a unique ability to communicate with the public. You can contact Max at 1 866 290 6067 ext. 111 or by email mlabelle@incontact.ca

Manager of Finance
Alice Curley

Alice was introduced to the team in February 2009, and since then she has become the Manager Of Finance and Client Services. She is responsible for leading the first few steps a client takes after purchasing our product, creating new accounts and controling the client setup experience with inContact. You can contact Alice at 1 866 290 6067 ext. 116 or by email acurley@incontact.ca



Client Services
Angel Klodt

Angel Klodt is the newest member of the inContact team.  She brings with her an extensive background in Client Services & Operations.  Joining us in August 2011 she took over the reigns of Client Services.  She is responsible for leading the first few steps a client takes after purchasing our product, creating new accounts and controlling the client setup experience with inContact.  You can contact Angel at 1 866 290 6067 ext. 113 or by email aklodt@incontact.ca